Complaints procedure

This is a translation of the Dutch original. In case of any discrepancy, the Dutch version prevails.

We do our work carefully, but it may happen that you are not satisfied. We take a complaint seriously and use it to improve our services. Below you can read how to submit a complaint and how we handle it.

1. How to submit a complaint

Send your complaint in writing to support@procesbrein.nl. Please state:

• your name and company name and how we can reach you;
• a clear description of the complaint and, where applicable, which assignment or deliverable it concerns;
• any documents that substantiate the complaint.

2. How we handle your complaint

• You receive a confirmation that we have received your complaint.
• We take the complaint into consideration as soon as possible and assess it carefully and impartially.
• We report our findings and any solution back to you. If more time or information is needed, we will let you know.
• We treat your complaint confidentially.

3. Relationship to the terms and conditions

This procedure describes how we deal with complaints. It does not affect the complaint and forfeiture periods set out in our terms and conditions (algemene voorwaarden). To preserve your rights, report a defect within the period stated there, even if you also follow this complaints procedure.

4. If we cannot resolve it together

If we do not reach a solution together, you can submit the dispute to the competent court, as described in our terms and conditions. Dutch law applies to our services.